Postage and Delivery

Digital Products

Most of the products available from Felt Board Magic are digital. Patterns and Pattern Collections are downloaded by you and consequently there is no postage charge.

Physical Products

When ready made felt sets are offered for sale there will be a postage charge based on order value and destination.

Covid Delivery Updates

Due to the high demand and capacity constraints with state and international border restrictions, slightly longer delivery timeframes. Your patience with order delivery is appreciated.

Delivery Methods

We post World Wide using Australia Post.

AUSTRALIAN CUSTOMERS

Shipping Costs to Australia

Free Tracked Delivery on orders $100 and Over

Orders $60 - $99.99 Postage Charge $10 Tracked

Orders $30 - 59.99 Postage Charge $5 Untracked

Orders under $30 Postage Charge $3.00 

Tracked Orders 

Once your order is dispatched you'll receive an email from the Felt Board Magic containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email us using the Contact Us page.

 

Delivery times to Australia

Physical products are delivered weekdays by Australia Post. Please allow 2 - 7 business days from time of dispatch for your order to arrive.

If you have not received your order within 3 weeks, please contact our Customer Care Department by emailing us using the Contact Us page.

 

INTERNATIONAL CUSTOMERS

Delivery times to the Rest of the World

Please allow 3 to 5 weeks from the time of dispatch for your order to arrive. Most typical orders arrive within three weeks. 

If you have not received your order within 4 weeks, please contact us by emailing us using the Contact Us page.

Shipping Costs to the Rest of the World

Orders over $80 Postage Charge $30 Tracked

Orders $40 - 80 Postage Charge $14.00 Untracked

Orders under $40 Postage Charge $9.00 Untracked

REASONS FOR ORDER DELAYS

  • Public holidays
  • Incorrect address has been entered against the order
  • If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made

 

ORDER TRACKING

All Orders over AUD$60 within Australia and International orders over AUD$80  are sent using Australia Post Tracking. 

Once your order is dispatched you'll receive an email from the Felt Board Magic containing your tracking code. If you do not receive this email and would like to obtain your tracking number please email us using the Contact Us page.