Returns and Exchanges
FELT BOARD MAGIC'S RETURNS POLICY
Felt Board Magic doesn't don't accept returns, exchanges or cancellations on digital products. But please Contact Us . if you have any problems with your pattern.
Sometimes things just don't turn out how we expected, please contact us within 28 days for more information on how to exchange or return your order.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of Mind Returns - Physical Products
Felt Board Magic will accept change-of-mind returns for physical products provided that:
- Goods are returned or exchanged within 28 days from the purchase date. After this period you may not be entitled to a refund or exchange.
- You produce you provide adequate proof of purchase at the time you return the item.
- The goods are in it's original condition and not been used or damaged in any way.
Felt Board Magic reserves the right to assess the condition and age of returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.
For change of mind return/exchange, delivery fee is non-refundable. Return Postage will be at the at the customer's cost.
Other returns of Physical Products
Felt Board Magic will accept product returns and provide you with a refund where:
- Goods are returned within 28 days from the purchase date. After this period you may not be entitled to a refund.
- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present your adequate proof of purchase.
Felt Board Magic reserves the right to:
Assess the condition and age of returned goods prior to providing refund. This may result in a refund being refused.